Who Is Worse? The Customer Making The Complaint Or The Manager That Accepts It?

I work at an antique store. I always ask our customers if they need help finding anything or if they need help with any home projects they’re working on since we paint a lot of customers’ furniture.

My boss calls me into her office.

Boss: “I have had some complaints about you that I feel we need to discuss. I had someone tell me that you asked if they needed help with anything or if they were looking for anything and they said, ‘No,’ and you didn’t try to help them.”

I genuinely thought she was joking. She was not.