Who Gets Drunk And Then Thinks About Insurance?

I’m working at an insurance office. Most of the time, customers come into the office in person or call if they need insurance questions answered. There is also a service hotline that they can call that is not directly connected to the office where I work.

When I get to work one day, around half past eight, there is a drunk customer waiting in front of the office already. He immediately starts berating me.

Customer: “Why are you still closed?! You’re supposed to be open at 8:20!”

I point at the door where the hours are printed.

Me: “We open at 9:00.”

Customer: *Angry* “I have a letter that states you open at 8:20!”

I’ve worked at this office for about two years and we have never opened before nine. The customer drunkenly starts ruffling through the letter of proof from a bag to show me. He takes several minutes to find the information and then points to it, shouting:

Customer: “See, it’s 8:20!”

He pointed at the service hours of the hotline, which were 8:00 to 20:00. I pointed this out to him, and he was NOT happy.

Naturally, I did not let him enter before 9:00. I already knew what he wanted, so I prepared everything for him to give a signature only. His stay lasted under three minutes, but regardless, the offices reeked of alcohol afterward and I had to struggle not to vomit.