Whipping Them Into Understanding
(I work as the dairy manager for a large grocery store chain. The following is an encounter with an older customer who has been shopping there for years.)
Customer: “Excuse me. Can you tell me where the whipped cream is?”
Me: “I’ll do one better; I’ll show you. That way I’ll know you’ve found it.”
(This is typical retail protocol.)
Customer: *after walking her to the whipped cream* “No, this isn’t right. I can’t cook with this stuff.”
Me: “Did you mean whipp-ing cream?”
Customer: *looks and sounds irritated with me* “Whipped cream, whipping cream, whatever.”
(She grabbed her whipp-ING cream and walked away. I’ve seen her since, but she doesn’t speak to me.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
