Wherever You Go, There You Are
Customer: “How much is that door if the inside is white, and the outside is black?”
Me: “$960.”
Customer: “What if it’s black on the outside, and white on the inside?”
(I pause. The customer stares at me expectantly.)
Me: “$960.”
Customer: “So it’s the exact same price if I get black on the outside and white inside, or get white on the inside and black on the outside?”
Me: “Do you mean black on the inside, and white on the outside?”
Customer: “No.”
Me: “I just want to clarify to make sure I am giving you the correct information: you would like the price with black on the outside and white inside or if you decide on white on the inside and black on the outside?”
Customer: “Yes.”
Me: “$960.”
Customer: “What a great deal!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.