Where There’s Smoke, There’s Backfire
(I am working the register. A mother and her teenage daughter are quietly arguing nearby. When they’re done, the teenager comes up to my register while the mother lingers a few feet away.)
Teenage Customer: “I need a pack of [cigarettes]!”
Me: “Certainly! May I see your ID, please?”
Teenage Customer: “I’m with her.” *points to her mother*
Me: “Okay, but the person who actually purchases the cigarettes has to be at least 18, no matter who they are with.”
Teenage Customer: “Oh for f***’s sake!”
(The teenager goes over to her mother and they quietly argue some more. The mother reluctantly comes up to my register.)
Customer’s Mother: “I need a pack of [cigarettes], please.”
Me: “Are you purchasing them for yourself?”
Customer’s Mother: “No, I don’t smoke. They’re for my daughter. She’s not old enough to buy them for herself.”
Teenage Customer: “Shut up, Mom!”
Me: “I’m sorry, but I can’t sell the cigarettes to either of you.”
Teenage Customer: “Why the f*** not?”
Me: “Well, you’re not old enough to buy them and your mother just admitted that she’s buying them for someone who is underage.”
Teenage Customer: “They’re for her. Right, Mom?!” *pinches her mom’s arm*
Customer’s Mother: *meekly* “Yes, they’re for me.”
Me: “I’m sorry, but I’m still going to have to refuse the sale. Allowing someone to buy cigarettes for a minor is a bad as selling cigarettes to a minor. I could get into a lot of trouble.”
Teenage Customer: “Oh, f*** you! We’ll just get them someplace else!” *to her mom* “This is your fault!”
(Suddenly, a uniformed police officer appears out of nowhere. Apparently, he has witnessed the whole exchange from nearby.)
Police Officer: “Could I have a word with you, ladies?”
(I don’t know what happened to the mother and daughter, but I never saw them in the store again. The police officer reported the whole incident to my manager and I got a promotion!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.