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Where In The World Is My Credit Card?

, , , , , | Working | December 11, 2020

My spouse and I get a call from our credit card company.

Representative #1: “We’ve had a security breach and, while your card wasn’t affected, we are going to cancel it and send you a new one, just to be safe.”

Me: “That’s fine, but we’re leaving tomorrow on a trip. Can it wait until we get back?”

The rep says yes, confirms our return date, and makes note of where we’re going so using our card won’t get flagged.

We drive north from California as planned and, at about the time we cross the border so we can spend two weeks with our friends in Canada, the credit card stops working. While we have enough money in our accounts, only a small bit of it is easily accessible from where we are. We’re fine for now — and our friends are fronting us funds best they can — but we can’t get home without a working credit card. So, we call the company.

Representative #2: “We needed to cancel your card, but the new one should be at your home by now.”

Me: “We’re not at home. We’re in Canada. The other rep said we could wait until we got back. Can you reactivate the card?”

Representative #2: “Sorry, I can’t do that, but I can send you a new card.”

We give the rep the address: [number, Street, and Town], British Columbia, Canada. A couple of days later…

Me: “We were supposed to get our new credit card at our friends’ house where we’re staying.”

Representative #3: “We can’t find the address. Are you in Columbia?”

Me: “What? No. We’re in Canada. In the province British Columbia.”

The rep promises to send it right out to the correct address. A couple of days later…

Me: “Where is our credit card?”

Representative #4: “We mailed it to your address in the British Virgin Islands.”

Me: “!!!”

Finally, they suggest getting a new card in person. As they’re an American company, there is only one bank in the area they’re affiliated with that can do it, a half-hour drive away. We make the trip and get the card, and it works.

When we got home, we looked through our pile of mail and found the first cards mailed to us at home, now cancelled. And we found a very interesting envelope, with another set of now-cancelled cards, forwarded to us from the British Virgin Islands.

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Tell us about a customer that lied or scammed to get what they wanted.

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