When Your Reputation Is A Demanding One
One of our regular customers, an elderly woman in a walker, has come out of the theater after her movie has finished. She has a notorious reputation among us for requiring assistance for everything and being very demanding. Today, she has been particularly snippy.
Customer: “I need you to call me a cab.”
Me: “All right, ma’am. Right this way.”
We walk over to the phone. The whole while, she’s grumbling about her movie. I call the cab company whose number I have saved due to having to call it for her so many times.
Customer: *As I’m dialing* “Make sure you tell them to pick me up at [Theater’s Shopping Center]. They don’t speak English very well and don’t understand.”
Cab Company: “Thank you for calling [Cab Company]. How can I help you?”
Me: “Yes, I’m calling for a cab to pick up [Customer] at [Our Theater].”
Customer: *Loudly* “No! You’re doing it wrong! They won’t understand you!”
The cab company overhears the customer over the phone.
Cab Company: “Uh… sorry. Wrong number!” *Hangs up*
It took three more phone calls for them to give in and send her a cab.
Question of the Week
Have you ever met a customer who thought the world revolved around them?
