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When Your Reputation Is A Demanding One

, , , | Right | October 15, 2020

One of our regular customers, an elderly woman in a walker, has come out of the theater after her movie has finished. She has a notorious reputation among us for requiring assistance for everything and being very demanding. Today, she has been particularly snippy.

Customer: “I need you to call me a cab.”

Me: “All right, ma’am. Right this way.”

We walk over to the phone. The whole while, she’s grumbling about her movie. I call the cab company whose number I have saved due to having to call it for her so many times.

Customer: *As I’m dialing* “Make sure you tell them to pick me up at [Theater’s Shopping Center]. They don’t speak English very well and don’t understand.”

Cab Company: “Thank you for calling [Cab Company]. How can I help you?”

Me: “Yes, I’m calling for a cab to pick up [Customer] at [Our Theater].”

Customer: *Loudly* “No! You’re doing it wrong! They won’t understand you!”

The cab company overhears the customer over the phone.

Cab Company: “Uh… sorry. Wrong number!” *Hangs up*

It took three more phone calls for them to give in and send her a cab.

Question of the Week

Have you ever met a customer who thought the world revolved around them?

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