When Your Manager Daylight Saves You
The recent daylight savings switch reminded me of this encounter. I am opening the store, and a woman is standing there looking very angry.
Customer: “You were supposed to open an hour ago!”
Me: “Sorry, ma’am. This is our normal opening hour, but it was daylight savings overnight, so maybe you didn’t adjust your watch?
Customer: “How dare you say this is my fault?! Get me your manager… now!”
My manager is summoned and the customer’s complaint is heard.
Manager: “I see, ma’am. Can I see the time on your watch?”
Customer: “It’s 10:05.”
Manager: “That’s amazing, ma’am. Can you tell me what the future is like?”
Customer: “What?!”
Manager: “The future? Since you insist that the time on your watch is the only one that is right, but the time everywhere else in the nation is 9:05, I can only assume you must have traveled back in time to get here. Tell me, did they solve climate change? Is there a human city on Mars?”
Customer: “I’m going to call corporate!”
She storms back into the parking lot, with my manager keeping an eye out.
Manager: *To me* “Ah, maaaan, she’s driving a mini-van. I was hoping for a DeLorean.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.