When You Try To Jump The Queue, The Queue Jumps You

, , , , | Right | June 1, 2018

(I work in a movie theatre. It is reasonably busy today, and we have three lines operating: a line for just tickets where I am the cashier, a line for online pre-bookings, and a line for tickets and candy bar. The line for just tickets is significantly shorter than the other two.)

Customer: “Hi! I’d like one ticket to [Movie].”

Me: “Here you go; you’ll be in [cinema]. Have a nice day.”

Customer: *in hushed tones* “Dear, would I also be able to have a small Coke Zero?”

Me: “I’m afraid you will have to queue in the line on the far side.” *gesturing*

Customer: “But it’s so long!”

Me: “I know, but all those people over there are also wanting tickets and candy bar. It would be unfair to serve you before them, from the incorrect line.”

(She disappears, and I serve the few people left in the queue. Then I go to assist with the candy bar and online pre-bookings queues. I notice she has stepped in the front of the online bookings queue, which has also thinned out, to have a go with another cashier. I intercept.)

Me: *leaning over the counter near the online pre-bookings queue* “Hi, was it just the small Coke Zero?”

Customer: *she thinks she’s hit the jackpot, and smiles gleefully* “Yes, just the Coke, no ice.”

Me: “Great, just in the candy bar queue there. Thanks.”

(She finally moved into the correct queue, grumbling.)

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