When You Remember That Staff Are Human, Too, Part 3
A big storm is coming and it’s all over the news.
Customer: “You guys will probably be open throughout the storm, right?”
Me: “Um… I imagine we’ll close at some point.”
Customer: “Why?”
Me: “I mean, people have families and houses to be with.”
Customer: “Oh. I guess I never thought that about you guys.”
Related:
When You Remember That Staff Are Human, Too, Part 2
When You Remember That Staff Are Human, Too
Question of the Week
Have you ever served a bad customer who got what they deserved?
