When You Know You Need Better Glasses Or Better Handwriting

| Augusta, GA, USA | Uncategorized

(In taking a call, I ask a customer to read me some numbers from her hardware in order to access her account.)

Customer: “3-7-V…”

Me: *repeating* “3-7-V.”

Customer: “3-7-V!”

Me: *thinking I’ve misheard, correcting* “3-7-B?”

Customer: “3-7-V!”

Me: “…3-7-V? ‘V’ like ‘Victor’?”

Customer: “3-7-V! V! ‘V’ like ‘umbrella’!”

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