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When You Have The Final Word With The Final Customer

, , , , , | Right | April 28, 2021

It’s about ten o’clock at night. The staff have, by some miracle, managed to get so on top of things that even straightening the store is largely finished. I get someone in my line and my manager comes over to help bag. The customer asks me to check the price on a ceramic plate she found in clearance.

Me: “Ma’am, this plate will be seventy-five cen—”

Customer:Well! I don’t want that one; it’s chipped!

Me: “Okay, well, that’s no big. I can—”

Customer: “Are you going to make me stop unloading my groceries to go get another? Or do you think you can figure out how to send someone else?”

Me: “Ma’am, I didn’t even get to finish. I was about to say, ‘I can send my manager to get you another one.'”

Customer: “Oh! Well, good!”

I am now focused on getting her the heck out of my store because it has been going so well and I want my evening to be marred by only the tiniest blip of a rude customer.

Me: “Hey, [Awesome Manager], can you go grab another plate for her?”

That’s incognito speak for “PLEASE HURRY SO SHE DOESN’T EAT MY FACE!”

Awesome Manager: “Where’d you find this, ma’am, so I can get it for you quick—”

Customer: “It was at the back of the store! Why do I need to tell you where? This isn’t my store!

Awesome Manager: “I was just asking so I could find it fas—”

Customer:I don’t want an explanation!

Awesome Manager: “Excuse me. There’s no reason for you to be rude to me or my staff.”

Customer: “I don’t want— What did you just say to me?!

Awesome Manager: “I said, ‘There’s no reason for you to be rude to me or my staff.'”

Customer: “Well, I never! I want to speak with a manager! How dare you—”

Awesome Manager: “I am the manager. And I suggest you snap out of your nosedive if you don’t want to be banned from my store.”

She looks lost for all of two seconds. Then, she gets this snooty look on her face, leaves everything on the belt, sticks her nose up in the ceiling tiles, and walks away from my register and over to self-checkout. She turns to the coworker who’s working there and loudly demands to speak to the “person above that [insert racial slur for Awesome Manager].”

I just kind of lose a lungful of air, kind of impressed and appalled at the same time at how blatant she’s being about it. [Awesome Manager]’s expression darkens but he says nothing.

[Coworker]’s eyes just widen, and they meekly call the store manager, who comes down.

The racist goes on a rant about how we were “undermining her authority”  — What? — and about how RUDE [Awesome Manager] was and about how I was a b****. The store manager is kind of just nodding along but is clearly not buying it. He has her rung out by [Coworker] and sends her on her way.

The store manager then asks us all what really happened, makes a disgusted face at the slur, and turns to go back to the office. The phone rings and the store manager picks it up. His expression says he has a suspicion about who it is. Yep. It’s the racist.

Customer: “I’m calling to make sure those employees have been fired!”

Store Manager: “I don’t fire good employees on a bad customer’s say-so. Don’t come back to my store. You’re not welcome.”

He hung up on her, cutting off the enraged squawk, and returned to his order. I must say, the rest of the evening was quite pleasant!


This story is part of our Best Of April 2021 roundup!

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