When You Don’t Want A Quick Service
Customer: “I’d like to take my wife’s name off the account. She’s leaving me.”
Me: “I’m sorry to hear that. It looks like your wife has already called us to do that. Is there anything else I can help you with?”
Customer: “Oh, no, it’s just all so quick. She only told me on Wednesday night and now she’s gone.”
(I check the account history and see she called us early on Tuesday. I thought it best not to tell the customer.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
