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When You Do The Math But You’re Still Wrong

, , , | Right | November 29, 2021

A woman comes up to my register.

Customer: “What is the price of this protein bar?”

Every item in the store has a physical price tag because we don’t have scanners at the register. I take it from her and flip it over.

Me: “It’s $2.49 before tax.”

Customer: “But how much would the case be?”

Normally, we do discounts for cases, but they have to be ordered ahead of time, so I start explaining.

Me: “We can’t do a discount unless—”

Customer: *Cutting me off aggressively* “I didn’t ask for a discount!”

I type in $2.49 times twelve, add tax, and tell her the final price. She stares me down for a few seconds.

Customer: “Get your manager.”

Once my manager arrived, she spent literally ten minutes tearing into me, describing me as the least helpful person ever, talking about my bad attitude, complaining about how awful and rude I was, etc.

I was working nearly full time (35.5 hours per week) and commuting to a school over an hour away four days a week. This lady took the time out of her day to break me down to the point I started crying. Thanks, lady, I still remember you. I hope you enjoyed your friggin’ protein bars.