When You Become The Target Of Their Penny Pinching
(In Canada we have phased out the penny but we still accept American pennies once we do a currency exchange.)
Me: “Okay, your total is $15.03.”
Customer: *hands me 15 Canadian dollars and three pennies*
Me: “Oh, sorry, ma’am, we don’t accept pennies anymore.”
Customer: “But it says $.03.”
Me: “We just round up. Canada has phased out the penny.”
Customer: “But these are American.”
Me: “Ma’am, unless I do a current exchange the machine won’t accept any pennies. It will say error if I type in $15.03.”
Customer: “Well, all I have left is these pennies and I’m not changing.”
Me: “Okay, since I’m new I’m going to have to go and get my manager to show me how to do a currency exchange.”
Customer: *groans* “FINE!” *pulls out a dime and takes back pennies* “Happy? You know, Target takes pennies.”
Me: “And there are no more Targets in Canada, so that makes sense. Here’s your change.” *hands her $.05*
Customer: “Oh, but you accept $.05 cents?”
Me: “…yes.”
Customer: “I’m going to write a really angry letter to Parliament.”
Me: “You do that, ma’am. Have a good day.”
Question of the Week
Have you ever served a bad customer who got what they deserved?