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When Will They Realize Not Coming Back Is An Incentive Not A Threat?

, , | Right | September 17, 2021

I am working on setting up a new store. The owners are desperate to open as the setup has taken longer than they expected due to the store being larger than any they have opened in the past. They decide to get all the staff to concentrate on finishing most of the departments and blocking off an unfinished area so that they can open on the advertised date.

We have built walls using cartons of stock to block off the area, leaving a roped-off opening for staff to access. I am part of the team that is assigned to finish off the area, and as we complete an area, we move the wall of cartons. At one stage, the wall doesn’t quite span across the area blocked off; there is a gap of about twenty to thirty centimetres. Most customers just peer through the gap to see what we are doing, but not one woman.

I hear the sound of the carton wall moving and look up to see a woman squeezing herself through the gap. I rush up to stop her from doing so as the cartons are full of stock and could harm her if she pushes the wall over.  

Me: “I’m sorry, but you can’t come through that way.”

Customer: “Why not? I want to shop in here!”

Me: “This area isn’t set up for customers yet.”

Customer: “What do you mean, ‘not set up yet’? The shop is open and I want to shop!”

Me: “This part is not open yet; we are still working on getting it done.”

Customer: *Screaming* “How dare you open this place if it’s not completely finished?! I am so disgusted! I will be telling people not to shop here!”

She stomps off. I turn to see my store manager watching from the other end of the area. I explain to him that I stopped her from squeezing through the gap and possibly knocking the cartons onto herself and what she said to me.

Manager: “So, she’s not coming back? Good. We don’t need crazies in here. You handled that well.”