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When Will Hagglers Learn This Will Never Work?

, , , , , | Right | August 3, 2020

An older man comes into the grooming department of our pet store as I have just finished grooming a dog, so I come up to see how I can help him.

Man: “How much do you charge for Schnauzers?”

Me: “Oh, about [fairly standard price for a small dog], and that includes the nails, bath, and the whole haircut.”

The man makes a gruff face.

Man: “That’s really expensive!”

Me: *With a small smile* “Oh, actually, we’re on the average to low end for the area.”

Man: “Where I go, it’s [price], and they do the bath and everything!”

His price is absurdly low, half of what I quoted him. I give him a wide but very bland smile, using a tactic I’ve often heard works with hagglers.

Me: “Oh, that sounds like a great price. I’d stick with that.”

The man huffs a bit and leaves the salon and the store. I’m still holding the dog I just finished and am just about to call his owners when the store manager walks in. 

Me: *Jokingly* “Hey, [Manager], I guess we’re really expensive for Schnauzers.”

Manager: “You were talking to the old guy? I just spent forever helping him find that forty-foot tie out. He said it was too expensive, as well, and he called me a cheap bastard because the store didn’t have a wheelchair for him to use.” *Frowns* “Hey, he just walked out without paying for that product!”

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Have you ever met a customer who thought the world revolved around them?

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