When Two Wrongs Make It Right

(The night previous we had a customer shoplift about $300 worth of merchandise while I was on shift. Thankfully, while she did get away with quite a bit, she escaped with only one boot of a pair, as I had removed the second boot, with ink tag intact, pending acceptance of her check.)

Me: “Thank you for calling [Store]. What can we help you find today?”

Caller: “Hi! I was at your store last night and the lady that helped me shorted us a shoe!”

Me: “Oh, I’m sorry to hear that. What style was it?”

Caller: “A [Brand]. It was the right shoe. She was going to take the tag off and never did! I live far away, so do you think you could transfer it to the [Different Location] store?”

Me: “I don’t believe that would be feasible as we don’t have a way to get it to that store, but we might be able to mail it to you! Can I get your name, phone number, and address?”

Caller: “Sure. It is [Name, number, and address].”

(I got off the phone looking like the Cheshire Cat. The thief had just given her full name, phone number, and address.)