When They’re No Longer Your Customer, They Lose All Their Power

, , , , , , | Right | June 25, 2020

I am a customer in this story. The store where I work is closed down due to state-wide lockdown. My main job is as a cashier leader; I ring out customers, solve problems without manager assistance, and generally do anything else the managers need me to do. A lot of people in my town know me.

I am at the grocery store stocking up on some food for the next week since my husband is still required to go to his essential job and needs lunches made for him.

Random Lady: “Ma’am!”

I have half my face covered with a mask, not expecting anyone to recognize me, so I do not even notice she is speaking to me and carry on browsing the items on the shelves. 

Random Lady: “MA’AM!”

She ends up grabbing my arm, which I immediately and forcefully pull back due to the fact that I do not want anyone touching me during this time. She is furious, to say the least.

Random Lady: “The disrespect you have shown! I will let your manager know about this!” 

I finally realize who she is — a regular customer of mine — but my rage gets the best of me.

Me: “Go ahead, tell my manager. We have been closed for over a month. Is there something you need from me? Oh, maybe a question, ‘When are y’all opening?’, ‘Will items be marked down?’, ‘Are we going to limit people inside the store?’ I DO NOT F****** KNOW. MY MANAGER HAS NOT CALLED ME YET.”

I drop my basket in my arms during my rage and break a bottle of wine that I was going to purchase.

She stands there looking at me, stunned. I just stare back at her while wine pools around my feet. An associate of the store comes around the corner.

Associate: “Are you all right?”

Me: “I’m fine. I apologize for breaking the wine bottle; let me help clean it up.”

He refuses and then looks back at the lady.

Associate: “Ma’am, is everything all right?”

Random Lady: “I’d like to report her to your manager. Now.” 

Associate: “She doesn’t work here. I am sorry, but there is nothing I can do.” 

I stood there with my arms crossed with a kind of “go on, leave” look, and she eventually sunk away into another aisle. I can’t wait to deal with this one once my store reopens.

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