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When They Want Your Manager Plus A Pretty Bow

, , , , | Right | March 30, 2022

I work in a restaurant with a bakery. As someone who’s worked in customer service for quite some time, entitled customers don’t surprise me anymore, though, to this day, I find myself asking, “What is freaking WRONG with you people?!”

On this particular day, we were hit hard with a busy lunch rush, and we have a GINORMOUS order for tomorrow, so we need all hands on deck.

Our breads are super-popular; they sell like hotcakes around the holidays. A guy comes up to my register with a literal armful of said breads. I ring him up like usual.

Customer: “Can I get these fancy-wrapped?”

For the record, customers can get their breads wrapped in cellophane and tied with pretty ribbon — for a charge, and when there’s someone around to do it, of course.

For obvious reasons, we stopped allowing customers to wrap their own stuff ages ago. We can’t even sell the ribbon by itself anymore.

Me: “It costs two dollars per loaf.”

Customer: “That’s fine.”

Me: “But there’s no one available to wrap these. We’re all busy right now.”

Customer: “Can you find somebody?”

There’s already a line practically going out the door behind him, along with our half-packed restaurant, to say nothing of the mountain of boxes for our future order. Another cashier has to come to give me a hand.

For the sake of good customer service, and to humor the man a little, I step into the kitchen, where my manager is up to her elbows in sandwiches and salads.

Me: “Is there anyone who can wrap some bread for a customer?”

Manager: *In her best you-gotta-be-kidding-me voice* “We can’t! We’re busy!”

Me: “I know, I know… but he’s not budging.”

After getting the expected answer a second time, I return to my customer.

Me: “I’m sorry. No one’s available right now.”

Customer: “Well, can you sell me the ribbon? I can do it myself.”

Me: “Sorry, the ribbons aren’t for sale.”

Customer: “Can I just take some ribbon with me, and I’ll pay you the difference?”

Me: “No. Too many people were misusing our ribbon, so we can’t sell it by itself anymore. I’m sorry.”

Customer: *Pointing to some of our pre-made gift baskets* “You use the ribbon for the gift baskets, right?”

Me: “Yes.”

Customer: “So, can’t you just give me the ribbon and I’ll pay you the difference?”

Seriously? What part of “not for sale” is this guy not understanding?

Me: “I’m sorry. But the ribbon’s not for sale.”

Customer: “I’d like to speak with your manager.”

Unfortunately, this is not the first time (nor will it be the last, I fear) a customer disregarded my word until my superior told them the exact same thing and they were finally “convinced” I wasn’t bluffing.

With the utmost reluctance, I went to the kitchen A SECOND TIME and got my manager. She wasn’t happy as she walked out to oblige him, and I couldn’t blame her.

I don’t know how it ended, because it was out of my hands by this point. But when my manager came back, she was merely shaking her head with a “why me?” expression on her face. I thought it best to give her a little extra space and focus on my job.

If you absolutely must have a pretty package, that’s what FREAKING ORDERING AHEAD is for! Don’t just waltz right in and take your chances, least of all in a big crowd, and don’t give us the attitude because we can’t give you everything you want at the drop of a hat.

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