When They Make A Lot Of Noise About Not A Lot Of Noise

, , , | Right | September 29, 2020

My boyfriend and I both work from home for an electric company. Our kitchen is right next to our living room where our computers are. My boyfriend’s lunch started about ten minutes before mine. I get a call and ask how can I help her.

Caller: “I have an issue with my bill.”

Me: “Okay let me help you with your bill here. First I need to authorize your information on the account.”

My boyfriend opens our utensils draw looking for a spatula, making a slight noise.

Caller: “You must be working from home.”

Me: “Yes, ma’am, it’s mandatory that most of us remain home for health reasons at the moment.”

Caller: “I wanna talk to someone else.”

Me: “I’m sorry?”

Caller: “It’s clear that you’re home and you’re in the kitchen not paying attention to anything.”

Me: “Ma’am, I’m not in the kitchen. My coworker is on his lunch break and our kitchen is on the other side of the wall.”

Caller: “Sure, get me your supervisor. I don’t want to talk to you because it’s clear you are in the kitchen.”

Me: “Okay, ma’am.”

I put her on hold and call into my escalations line.

Escalations: “What’s the account info?”

Me: “I’ll give you the account, but she never verified anything. She asked for a supervisor because I’m working from home and she thinks I’m in the kitchen.”

I explain pretty much all that has happened.

Escalations: “Well she’s not going to like me either! I’m working from home to and I’ll be sure to tell my kids to make plenty of noise!”

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