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When They Assume Your Security Is Spite

, , , | Right | January 19, 2022

I work in a busy college town bar. It’s not uncommon for people to forget their credit cards. The owner is very strict and “by the books” on this. If someone wants their card back, they need to show up, in person, with a photo ID. Alternatively, we can hand it over to the police so it’s not our problem anymore.

I get a phone call.

Me: “Thanks for calling [Bar]. How can I help you?”

Caller: “I was just there the other day, and I left my card. I need it shipped to me pronto!

Me: “I’m sorry, but by our policy, you need to show up in person to get your card back. If you would like, we can turn your card into the police station and they can mail it from there.”

Caller: “What? No police! Just ship me my card!”

Me: “I’m afraid I can’t do that. You either need to come in person, or we can give your card to the police. I can also just shred it for you if you would rather get a new card.”

Caller: “So, you expect me to drive six hours just to get my card?!”

Me: “I do not, but if you would like that card back, I can give it to the police, who can mail it to you.”

Caller: “Absolutely not! I’ll see you in six hours!”

She hangs up. A few hours pass, and I get another phone call. It’s the same lady.

Caller: “Guess what?! My husband just told me I can get a new card mailed to me from my credit card company!”

Me: “Great! So do you want me to shred your old card?”

Caller: “I’m getting a new card! Joke’s on you!”

She hung up again. I stopped for a minute to process what had just happened and then got back to work.

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