When They Ask For Impossible, Demand They Do The Same!

I work the customer service desk at the department store. We are the ones that pick up the phone when customers call.

Caller: “I ordered a dress and arranged for it to be delivered to your store for pick up.”

Me: “Can I have the order number, please?”

Caller: *Sighs.* “Can’t you get that from my phone number?”

Me: “Sorry, no. I would need the order number. If you don’t have that I can—”

Caller: *Sighs more.* “It’s fine, whatever. It’s [Order Number].”

Me: “Thanks, and can I confirm the name on the order?”

Caller: *Sighs dramatically.* “Surely you can see it on your screen?”

Me: “Yes, but I just need to confirm that you’re the caller.”

Caller: *Sighs theatrically.* “It’s [Caller’s Name].”

Me: “Thank you! I can confirm that the order is for [dress] and that you made it yesterday. Since you put it in on a Saturday, and today is Sunday, the earliest that dress will be available for pickup is tomorrow.”

Caller: *Sighs angrily.* “What?! But they said it’s next day! I need it tonight!”

Me: “On the website and email it does say we don’t include weekends in our working day estimates. If you like I can—”

Caller: *Sighs condescendingly.* “You obviously don’t know how to do your job”

Me: “Well, walk me through it?”

Caller: “What?”

Me: “Walk me through how to do my job.”

Caller: “That’s not what I meant!”

Me: “What did you mean?”

Caller: “You’re being facetious!”

Me: “No, ma’am, I am simply pointing out that if you are so sure you could have got a dress from our warehouse that is closed on weekends, to our store that is over a hundred miles from said warehouse, on a weekend, please walk me through how you would have done that? So that I can do better next time?”

Caller: “…”

Me: “…”

Caller: “Tomorrow, you say?”