When There’s A Strange Rat In The Neighborhood, Who You Gonna Call?
Me: “Hello, thank you for calling [Pest Contol Company]. How can I help?“
Customer: “Hello. We’re having a bit of a rat problem in the attic.”
Me: “I can certainly help you with that. Just let me take down your details and I will forward them to a technician.”
They give me their address, contact information, and insurance details like a good customer.
Me: “Thank you very much. I will forward your information to one of our technicians and they will be in touch within the next few days.”
Customer: “Thank you, dear, that’s splendid. I should tell you; I also have a ghost in the attic.”
Me: “Um, sorry. A ghost?”
Customer: “Yes, but that’s all right; he can stay. He’s very nice! Sometimes when I’m up there, I can feel something brush up against me. And now my husband’s looking at me like I’m crazy, but he’s not on the same frequency as I am! Have a good day!”
Me: *Still a little stunned* “Thank you. You, too.”
I don’t know if the technician found either rats or ghosts in that attic, but the customer was extremely nice and I still remember her and hope she’s doing well!
Question of the Week
Has a customer ever tried to cross you and lived to regret it? What happened?