When Their Phone Breaks They Probably Ask For Mr. Apple
The company I work for features a family name in the company name; let’s say the Smith company. Through various circumstances that aren’t important to the story, the family who now owns the business is NOT the Smiths; let’s call them the Jones family. The Jones family has owned the company for decades; i.e., no more Smiths left at the Smith company.
Caller: “Hi, I’d like to speak to Mr. Smith, please.”
Me: “Sorry, do you have a first name for Mr. Smith?”
Caller: *Condescendingly* “You know, your boss. The guy who owns your company, Mr. Smith? His name is on the company? He’s expecting a call from me!”
Me: *Laughs* “I’m certain he’s not.”
Caller: “Excuse me? Do you know who I am?”
Me: “No, and apparently, you don’t know who you’re trying to reach, either.” *Click*
Question of the Week
Have you ever served a bad customer who got what they deserved?
