When The Up-Selling Is Warranted
A mother and her young son are buying a Nintendo Switch with me. The son is holding the display box as he’s excited and needs something to hold while his mother and I discuss the purchase.
Me: “And will you be purchasing our accidental damage cover?”
Mother: “Absolutely not. This is already too expensive!”
Me: “While $120 seems like a lot up front, it covers all accidental damage for two years. That’s just five dollars a month.”
Mother: “Are you implying that my son is an imbecile who will destroy his new toy?”
Me: “Not at all. I am simply stating that—”
With that, the young son sighs loudly in a fit of boredom, as we’re apparently taking too long. He throws the (thankfully empty) box across the store and knocks over another display item.
Me: “…that accidents do happen.”
Mother: *Staring at the box on the floor* “…Only five dollars a month, you say?”
Question of the Week
Have you ever served a bad customer who got what they deserved?