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When The Up-Selling Is Warranted

, , , , , | Right | January 22, 2023

A mother and her young son are buying a Nintendo Switch with me. The son is holding the display box as he’s excited and needs something to hold while his mother and I discuss the purchase.

Me: “And will you be purchasing our accidental damage cover?”

Mother: “Absolutely not. This is already too expensive!”

Me: “While $120 seems like a lot up front, it covers all accidental damage for two years. That’s just five dollars a month.”

Mother: “Are you implying that my son is an imbecile who will destroy his new toy?”

Me: “Not at all. I am simply stating that—”

With that, the young son sighs loudly in a fit of boredom, as we’re apparently taking too long. He throws the (thankfully empty) box across the store and knocks over another display item.

Me: “…that accidents do happen.”

Mother: *Staring at the box on the floor* “…Only five dollars a month, you say?”

Question of the Week

Has a customer ever tried to cross you and lived to regret it? What happened?

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