When The Script Is All

, , , , | Working | October 21, 2019

(Our car is going to be out of commission during a very busy week for us, so we decide to rent a car at a place near our home. However, they have one of those things where you get routed to a centralized phone service that is not local. I am a woman.)

Me: “We would like to rent a midsize car at [Location] for five days, starting this afternoon.”

Operator: “What state is that in?”

Me: “It is in Vancouver, Canada.”

Operator: “I see seven locations in Vancouver.”

Me: “Yes, I’d like the location on [Street].”

(The name of the location and the name of the street are the same, and not similar to any others in Vancouver.)

Operator: “The address is [Number and Street]?

Me: “Yes.”

Operator: “What time is your flight coming in?”

Me: “We are local, just renting a car while ours is in the shop.”

Operator: “Is this an insurance claim?”

Me: “No, we’re paying for it ourselves.”

Operator: “And when do you want to pick it up?”

Me: “Today between five and six.”

Operator: “And drop-off?”

Me: “Wednesday at five.”

Operator: “And what size of car would you like?”

Me: “Any four-door midsize car.”

Operator: “And what is your name?”

Me: “I’ll give you my partner’s name, as she is the one who will be picking it up and driving.” *gives obviously female name*

Operator: “And what time will your husband be there?”

Me: “My wife will be there between five and six.”

Operator: “So, he’ll be there at four?”

Me: “No, she will be there after five.”

Operator: “Okay, will he be using a major credit card?”

Me: “Yes, she will be using a Visa card.”

Operator: “Is it a major credit card?”

Me: “Yes, it is a Visa card.”

Operator: “But is it a major card?”

Me: “Yes.”

Operator: “…”

Me: “…”

Operator: “Um… okay. And what time is your flight leaving?”

Me: “We are not flying. We are local.”

Operator: “Is this an insurance claim?”

Me: “No. We are paying ourselves.”

Operator: “And would your husband like a navigation system for an extra $10 a day? It gives directions, and restaurant and event recommendations.”

Me: “No, thank you, we know our way around.”

Operator: “Oh! Is this an insurance claim?”

Me: “No. It is not insurance. We are not flying. We just need a car for a few days. My wife is a woman, and she will be there between five and six to pick up. She will be using a Visa card, which is a major credit card in Canada. We will drop it off at five on Wednesday.”

Operator: “And what time does your flight leave?”

Me: *giving up* “Eight pm on Wednesday. What time do you suggest we drop it off?”

Operator: “Around five.”

Me: *briskly, in an effort to bring the Hell to an end* “Excellent. Thank you so much; please send me an email confirmation.”

(Amazingly enough, the car was waiting for us at our local branch.)

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