When The Points Are A Reward For Them But Punishment For Everyone Else
I was switching between the register and customer service. An older lady came in with her grandchildren, wanting to find a gift for the older boy. I gave a few suggestions at her request, but she shut down all my attempts. I let her do her thing and choose for herself. Finally, after shuffling through everything, she went to pay.
Customer: “I’d like the points on my [Store] account.”
Me: “You have a $2 discount, but sadly, this item is non-discountable because of the brand.”
She was not happy. She raised her voice.
Customer: “Why do I have so little saved up?!”
Me: “The only way to have points is to buy stuff more often.”
The price was $23. She leaned in and asked, in a hushed tone:
Customer: “Could you do me a favor, since I’m a very good client?” *She’s not.*
Seeing as I wouldn’t budge regarding the discount, she angrily threw the toy.
Customer: *To me.* “You’re not very bright!” *To her grandson.* “It’s too expensive! Choose something else!”
The child had a tantrum and threw himself down. After everything calmed down, she went to pay for a different toy. I scanned it, and it was $25.
This time I could apply the $2.
She looked smug.
Customer: “Now I can have my points!”
So… this lady really made a scene to finally pay the same amount that was “too expensive” minutes ago?!
Well, that was a weird day.
