When The Patient Isn’t, Part 2

, , , , | Right | May 6, 2021

I’m billing a patient who has seen two of our doctors. She has a referral for one of them but we’re waiting for the other to fax across the referral for the other.

Me: “I’ll call them to follow up on it.”

Patient: “Could you call them now, while I’m still here?”

I pick up the phone and start dialing.

Patient: “Are you calling them?”

I indicated that I am. As if I would make an unrelated phone call while still serving her! A few minutes pass.

Patient: “Do you need their number?”

Me: “I’m on hold with them.”

It gets to about ten minutes on hold.

Patient: “Are you sure you’ve called the right number?”

Me: “The hold message says I’ve called the right clinic.”

Then, she left just before I finally spoke to the receptionist to get the referral sent across!

When The Patient Isn’t

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