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When The Mask Is In Their Hands, Take The Situation Into Yours

, , , , , , | Right | December 19, 2020

I am now a regular at a well-known sandwich chain, and I am impressed with how they deal with customers not wearing masks. They simply ask, “Do you need a mask?”

The first time I saw this, the customer said, “No, I have one,” and put it on. It was a great way to deal non-confrontationally with a maskless customer.

But on another occasion, while I am waiting for my coffee, I see them hand a mask to a customer not wearing one. He then walks up to the counter and starts ordering WITH THE MASK IN HIS HAND! At this point, the server has probably done all she’s allowed to do to get him to mask up. He’s way closer than a metre from her and there are no screens.

Me: “Put the mask on.”

Customer: “I am just—”

I think he is going to say that he can’t because he is busy ordering.


He finally put it on. Seriously, it’s not that complicated.

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Have you ever met a customer who thought the world revolved around them?

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