When The Managers Goals Become “A Go(al) Away!”

, , , , | Working | June 29, 2020

I had a manager who believed that pushing credit cards on people was only difficult because everyone else was doing it wrong. He had huge aspirations of what we could do and what he wanted to happen. He pushed, hard and often, for this lofty goal he had built up in his head.

Let’s say, for the sake of argument, that he wanted us to guarantee a store card signup every half hour, all day, so sixteen sign-ups per eight-hour shift. This was at a time when our best numbers were maybe three a day.

He wouldn’t let up on pushing us to meet his goals, insisting that it was possible if everyone followed his strategy. Finally, someone called him out on it and asked him to demonstrate. So, he got on a register to show us how “easy” it was to get those signups.

He harassed every customer, made them say no three times, and then shoved a pamphlet in their bag anyway. His spiel basically boiled down to the retail version of, “Your mouth says no but I say yes, so here’s a signup sheet so you can sign up anyway.”

Hoo boy, the fireworks flew!

Customers hate being badgered, and they really hate having their wishes so blatantly ignored. I got to witness massive explosions at the registers; he had people screaming at him and calling him names, and one or two ripped the applications out of their bags, ripped them apart, and threw them back on the counter.

After that, the manager just kind of slunk away and didn’t say anything more about his goals.

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