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When The Machine Breaks, So Do The Librarians

, , | Right | September 23, 2019

(The photocopier at our library has been out of order for the day due to a patron managing to break one of the paper trays. The machine is clearly missing a paper tray, is turned off, and has an “out of order” sign on it. Our photocopier does not accept cash payments; you have to load the money onto your library card using a different machine. We have also turned that machine off and taped a sign over it that says, “Photocopier out of order.”)

Customer: *standing at the photocopier, seemingly yelling into the wall* “EXCUSE ME, EXCUSE ME! SOMEONE. LIBRARIAN! LI-BRA-RI-AN!”

Me: “Umm… Do you need a hand?”

Customer: “I pressed ‘copy’ and nothing came out. IT TOOK MY MONEY, THOUGH!”

Me: “Sir, the machine is turned off; it’s broken.”

Customer: “It took my money.”

Me: “The loader? It’s turned off.”

(I walk over and find a few coins in the “reject” slot.)

Me: “Here you go.”

Customer: “But what about my copies?”

Me: “Unfortunately, we need to wait for the machine to be repaired or replaced. There is a print store just down the road…”

Customer: “I want a new librarian!”

Me: “Pardon?”

Customer: “I’m requesting a new librarian to help me!”

Me: “Okay…”

(I went and found my branch manager and dubbed her the “new librarian.” She had about as much luck as I did trying to explain to him that the machine was broken, but fortunately, he chose to try the print store after her.)