When The Faceless Men Take Over The Store

, , | Right | July 8, 2019

(I am working the till at our Bio-chain. I am in training for another store, which will open up in about two months. About two-thirds of the new staff is in this store, in training. A customer approaches my till. I wish him a good afternoon and start scanning his items, when suddenly:)

Customer: “You know what you should tell your bosses? Tell your bosses that I am not amused. There are too many new faces working here!”

Me: *startled, but trying to remain cheerful* “Well, that’s because we are all in training here for the new store in [Location #3].”

Customer: “There are too many new faces; tell your bosses! Why are there so many new faces? Is there such a big rollover in this company?”

Me: “Well, because this store has such a good reputation, they get to train a lot of the recruits. They trained the people for [Location #1], then the people for [Location #2], and now they’re training us.”

Customer: “Well, there’s still too many new faces, so tell your bosses!”

Me: *gives up* “When our new store opens in two months, us new faces won’t trouble you again.”

Customer: *angry* “That’s not what I meant at all!” *storms out*

(Later, I told my boss about this. She was utterly confused as to what the customer’s problem was, too, or what we were supposed to do about it.)

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