When The Customer Is Always Right The Store Is Doomed

A customer produces a pair of balled-up socks from his pocket; no packaging or receipt.

Customer: “I want a return.”

Me: “I’m sorry, sir, but there’s no way I can refund this item.”

He leans in close and quietly says:

Customer: “I’m a Gold-Card holder, so I expect you to use your discretion.”

I decide I’m done with this guy and call a manager, who ended up giving him gift vouchers and taking back the socks. It’s no surprise my store went out of business.