When The Customer Doesn’t Clock On When You’ve Clocked Out
I’m already late in clocking out, and corporate is being super strict about overtime. My manager comes to my checkout to clock me out immediately. Thankfully, I’m working a cashless register, so I’m able to hand over everything to my manager while I’m still in the middle of scanning out a customer.
Me: “So these are the coupons so far, and—”
Customer: “—ahem! Do you mind?!”
Me: “I’m sorry, ma’am, I’m clocking out now, but my manager here will—”
Customer: “—I will not be passed on like some kind of problem! I expect you to finish ringing me out without interruption!”
Manager: “She can’t do that, ma’am, but I will continue to ring you out without interrupt—”
Customer: “You’re making me sound like some unwanted issue to be brushed aside!”
Manager: “Ma’am, I assure you, we’re not able to brush you aside.”
She seemed to be fine with that response, and I was able to clock out without incident. It totally went over the customer’s head what half of her sentence the manager disagreed with… and which half he agreed with…
