When The Cook Reaches Breaking Point

, , , , | Right | October 23, 2020

We have a local customer who is a chef who blows up under stress. We sell him hardware and software for his restaurant. Great food, great chef, terrible business sense.

We get a call on a Friday afternoon that all of their kitchen printers have failed. He’s given basic troubleshooting steps over the phone.

Customer: “Nothing is helping!”

Me: “Okay, sir, you don’t have a support contract with us but because the hardware is still under warranty we’ll order some replacements.”

Customer: “Please hurry! I have a really busy weekend coming! I’ll give you free dinner and alcohol and will buy a  six-month support contract if you send someone out right away!”

Being the top guy has its advantages and I snap this amazing opportunity up. I get there and the owner is about to have a mental breakdown. He rushes me to the kitchen.

Customer: “Fix the printers!”

Me: “There are no lights on.”

Customer: “It’s just one more problem I’ve been dealing with! Several of my very expensive blenders aren’t working either and I won’t be able to make sauces fast enough to keep up with demand!” 

It takes me a few seconds for the light in my tiny brain to come on.

Me: “Are all these things on the same breaker?”

He stops to think for a few seconds and that frantic look on his face turns to calm and he walks to the breaker panel and flips the tripped breaker back on. 

Everything is working now and he sort of apologizes for being an a**. He obviously didn’t check much and when he told us the lights were on, he probably didn’t even look at the printers. I get it, he was stressed and about to pull his own hair out.

Anyway, I sat down to an amazing meal with a grateful customer. I don’t drink wine but he gave me a bottle to take to the office as well as a giant bottle of some delicious seasoned olive oil and several loaves of fresh-baked bread.

I think I’m the only employee who had a good experience with this guy.

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