When The Calling Script Can’t Handle Surprises

, , , , | Working | February 20, 2020

(I get a call on my cell phone during my lunch break from a number that has already called me once before while I was working. The number didn’t leave a voicemail the first time but I figure that it is important, considering they’re calling me again, so I answer.)

Me: “Hello, [My Name] speaking.”

Caller: “Hello, you’re speaking with [Caller] of [Company]. Your husband just called to reschedule an appointment with us.”

Me: “I’m sorry, but that is not possible. I don’t have a husband.”

Caller: “Well, somebody called to reschedule an appointment.”

Me: “That may be the case, but I didn’t call. Can I do anything else for you?”

(The caller doesn’t respond anymore.)

Me: “Hello?”

Caller: “Yes, hello. This is [Caller] from [Company]. Your husband just called—”

(I repeated myself that I am not married and made a quick end to the conversation, only to find out at the end of my working shift that the same number had called me yet again. No voicemail again, but I seriously hope they’re not going to call again to ask me about an appointment my non-existent husband wants to reschedule.)

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