When The Bigot Literally Types Their Own Case File

We rent out houses and sent out letters for necessary maintenance. The maintenance is required by law and has to be done inside the house. So, the tenant is required by law to allow the maintenance to happen. It’s not something immensely big, but it’s required, and it’s planned in a couple of months. If the people can’t be home, they can change the date. Our letter explains the law and (in my opinion) is not threatening at all.

We received an email:

Client: “I read your letter. Just this once I will allow it, but if it’s a [n-word] or searcher of luck they can f*** right off.”

A searcher of luck is someone who moves to another country because they want to make more money/get rich, not because of war or despair. It’s also often used for refugees or other immigrants who legally stay in the Netherlands. To be short: it’s a racist insult.

While the ‘I will allow it’ already ticks me off, the racist insults force me to first grab something to drink and calm down.

My response:

Me: “Sir, our technicians are selected based on skill and certifications. According to our constitution, discrimination on the grounds of skin color is forbidden. If you refuse our technician on these grounds, our company will take steps against you. We do not tolerate this behaviour. Please treat our people as you want to be treated.”

His response:

Client: “I’d like to see you try. Good luck and kisses!”

By law, we are not allowed to kick him out on the grounds of these racist remarks. But don’t you worry. This was not his first… indiscretion. The file is getting bigger and bigger. Keep on digging that hole, client, keep on digging.