When Social Services Becomes Antisocial

I work for a Housing Authority (Section 8 benefits). After dealing with several entitled, demanding clients, my customer service demeanor has dried up for the day. Then, I get this phone call.

Client: “I want to move! What will you pay?”

No introduction or name is given.

Me: “Okay, can I get your name so I can find you in the system?”

After getting everything verified:

Client: “I want to move to this place, and the rent is $1,300 per month. I need to know what you will pay!”

Me: “Okay, let me do some math here. Okay, looks like we will pay $875 and you’ll pay $425.”

Client: “What?!”

I repeat myself.

Client: “This is ridiculous! I thought you people were supposed to help others! I can’t afford that amount. I guess I just won’t move!”

Me: *Completely deadpan* “Okay.”

Client: “I won’t move!”

Me: “Okay, great talking with you. If there’s nothing else, have a nice day.”

The client cursed me out as she hung up.