When “Never Coming Back!” Is Supposed To Be A Threat But You Hope It’s A Promise

, , , | Right | September 3, 2019

(I’m the store manager, and I have been called to customer service to speak with a woman. I’m 29, 5’6”, and 120 pounds, so I’m not always taken seriously, but I’m used to it. When I arrive, she sees me and assumes I’m another minimum-wage minion, despite not wearing the uniform blue vest, and my name tag clearly stating, “STORE MANAGER,” under my name. The woman is in her mid- to late 40s, honestly the stereotype of a person who would demand to see a manager.)

Me: “Hi. How can I help you today?”

Customer: “Go away.”

Me: “Didn’t someone call for me?”

Customer: “No. Leave. Now!

Me: “Okay…”

(I start to walk away when I hear the woman berating my associate, saying she’s going to tell the manager about my attitude and demand we both be fired. I walk back.)

Me: “Ma’am?”

Customer:What?!

Me: “I do believe you’re waiting for me.” *points to my nametag*

Customer: *looks me over* “No wonder this store has gone to s***. Children are running the place!”

Me: “I’m not a child, ma’am, but I am the store manager. How can I help you?”

Customer: “You can fetch me a grownup.”

Me: “I can call for anyone in this store, ma’am, but I’m still the highest manager.”

Customer: “You’re a disrespectful b****, that’s what you are! When the real manager gets here, I’ll tell him all about you!”

Me: “Still me. I’m still the manager. And I haven’t been disrespectful, but from what I’ve heard, you have, and quite honestly, I don’t appreciate the way you’re speaking to my employees.”

Customer: “You are disrespectful! Just now! I guess your parents never spanked any sense into you; how anyone could be so rude to a paying customer and not be fired… I won’t be back!”

Me: “Okay. I’ll have security escort you out and be sure to notify my staff of your decision.”

(Two plain-clothes loss prevention associates came forward and ushered the woman to the exit. The entire time, she was screaming about me pretending to be a grown-up, threatening to sue the store. I never did find out why I was called up there.)

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