When Mood Swings Attack

, , | Right | February 3, 2008

(Where I work, all cashiers are taught to ask how the customer’s day was, and if they found everything alright. Simple, easily answered and pleasant… usually.)

Me: “How is your day, ma’am?”

Customer: *quite happily* “It’s great, I can’t complain.”

Me: “That’s good, did you find everything okay today?”

Customer: *suddenly angry* “NO, I couldn’t find [product X] or [product Y], nor did you have any of [product Z] in stock, so far in the past three weeks of me shopping here, I have come in and you haven’t had ANY in stock!”

Me: “Well, I’m sorry about that, I could get a manager over and see if we could solve this prob–”

Customer: *cutting me off* “NO, this is absolutely unacceptable! I guess I’m just going to have to go to [Competitor] from now on!”

Me: “I’m very sorry about that, ma’am.”

Customer: “YOU should be, it’s YOUR paycheck!”

Me:

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