When Managers Bag You Up

, , , , | Right | January 10, 2020

(A law was just passed: all plastic and paper bags have to be paid for. This is to try to help the environment, and basically to get people to stop using plastic and paper bags, and instead to get people to use reusable bags. A customer comes up with his purchase of two books.)

Me: “Hi. These two today?”

(The customer doesn’t really say anything, just taps on his phone. I ring up his purchase.)

Me: “Do you need to buy a plastic bag for two kroner?” *about 0.20 USD*

(The customer doesn’t say anything, so I take his payment and am ready to help the next customer in line.)

Me: “Have a nice day!”

Customer: “What? Am I not gonna get a bag?”

Me: “I did ask you, but you didn’t answer me.”

Customer: “Well, give me a bag! I’m not going to go around carrying these books without a bag!”

Me: “All right, that’s going to be two kroner, then.”

(A lot of customers try to avoid paying for bags by asking for them after they’ve paid. We used to let them get away with it, but now with the law being passed, our boss is very strict about it.)

Customer: “What?! I’m not going to pay for that! Just give me a bag!”

Me: “I’m sorry, but I can’t just give you a bag. If you want one, then you’re going to have to pay for it.”

(The customer argues for a bit until my boss comes out. Just one look and everyone understands he’s the boss; he just has this air around him. The customer turns to him.)

Customer: “Give me a bag! I’m not going to pay for a plastic bag!”

Boss: “Well, what did she say?”

(He motions to me.)

Customer: “Well, she said that I have to pay for it.”

Boss: “Then I guess you’re going to have to pay for it, aren’t you?”

(The customer looked at me and my boss for a couple of seconds and then stormed out.)

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