When Library Virgins Attack
Library Patron: *hands me a DVD* “Why don’t you have the first season of this?”
Me: “We probably do; let me check…” *looks it up* “Yes, we do have it. It’s out on loan right now but I can reserve it for you.”
Library Patron: “On loan? What do you mean?”
Me: “Someone borrowed it.”
Library Patron: “Borrowed it? I don’t understand.”
Me: “They took it home.”
Library Patron: “Oh. Why?”
Me: “They wanted to watch it?”
Library Patron: “When are they bringing it back?”
Me: “Well, it’s due back on the 20th.”
Library Patron: “Yes, but when are they bringing it back?”
Me: “I… don’t know.”
Library Patron: “DVDs are overnight. They should bring it back tomorrow.”
Me: “No, DVDs are loaned for three weeks, same as books.”
Library Patron: “Three weeks?! I’ve been watching them the day I take them and returning them the next day! No one told me it wasn’t an overnight loan!”
Me: “So… shall I put a reserve on this?”
Library Patron: “Yes, I’ll pick it up tomorrow.”
Me: “…”
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Question of the Week
Have you ever served a bad customer who got what they deserved?