When Key Cutting Is Truly Cutting

I work in a hardware store as a cashier. One of the things we do is make keys. To pay for the keys, we have to look them up in our system, even if they have a barcode on them. I, being new and not knowing this, scan the key.

Customer: “That can’t be the price. I don’t believe it.”

I am unsure of what to say.

Customer: “I don’t believe it. That’s not the price. Fix it.”

I call a coworker over and get it straightened out.

Customer: “That’s still outrageous.” *Starts to pay* “Doing that with the price wasn’t the way to get me to come back. You can’t just jack up the price. I’m old and I used to think I knew everything, but I didn’t. You’ll see, you don’t know everything.”

He continued to insinuate that I was trying to rip him off and finally left, by which point I was in tears.