When Karens Are So Bad They Bring Other Names Down With Them
We do custom cakes in our shop. A customer has ordered a cake with “Happy Birthday, Karen!” written on it. She comes in for collection.
Customer: “You’ve spelt this wrong.”
Me: “Oh? That is how it’s spelt on the order form.”
Customer: “Well, it’s wrong. I’d like a discount.”
I call the shop owner over as discounts must go through him.
Owner: “I can’t do a discount as this is how it was spelt on the form, and the form is filled out by the customer. I can get [My Name] to redo it free of charge. It will take another an hour, though.”
Customer: *Huffs* “FINE!”
Owner: “Can I get the correct spelling, please?”
Customer: “D.”
The owner gives me a confused glance and I notice the other customers in the store, having taken notice, do much the same.
Owner: “This was meant to be ‘Darren’?”
Customer: “No, ‘Karen’! D-A-R-I-A-N.”
Owner: “That doesn’t spell ‘Karen.’”
Customer: *Grunts* “Just give me one of your piping kits for free and I’ll do it myself! This is terrible service. After this, I won’t be coming here again!”
The owner obliges, and the customer sloppily fixes the cake on a free counter. A friend comes in shortly before she finishes up.
Customer: “They got your cake wrong.”
The customer gives us a nasty look.
Customer: “I’ve had to fix it myself.”
Friend: “Oh?” *Looks at cake* “Why does it say, ‘Michael’?”
Customer: “UGH! IT’S SAYS KAREN!”
The customer grabs the cake — the literal cake, leaving the base — and storms out. Her friend follows her out, yelling:
Friend: “Who the f*** is Karen?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.