When It’s Up, The Tone Of Conversation Is Down

(At the movie theater where I work, we have a rewards program. It has become cardless, meaning you don’t need the card. We always ask for a guest’s phone number so we can look up their account. On this day, I get a response I wasn’t expecting.)

Me: “Okay, that’s three tickets to [Movie]. Do you have a rewards account with us?”

Guest #1: “Yes, I do, but I don’t have my card with me. Can you look it up by phone number?”

Me: “Yes, I can. Whenever you are ready…”

Guest #1: “Okay, it’s [phone number].”

Me: “Okay, got it up.”

Guest #2: “That’s what I love hearing from a man.”

Me: “…”