When It Comes To Shopping It’s All About Location, Location, Location

| Right | August 4, 2017

(I work at a well-known bookstore chain. We have two locations that are near to one another and I work at one of the two. A woman comes up to the customer service desk where I work and immediately begins to yell.)

Customer: “The person at the register told me that my book that I ordered WEEKS ago is not up there. What did you people do?”

Me: “I’m sorry to hear that; let me take a look into it. What was the name of the book?”

(She tells me and I look it up, the book was not ordered through us so I’m not able to find it in the system.)

Me: “Ma’am, are you sure you ordered it at this location and not the other one?”

Customer: “I’m positive I ordered it here, but it could have been at the other location… Shouldn’t you know?”

(I call the other location and they confirm the order was placed there and it’s waiting for her pick up. I inform the woman of this.)

Customer: “So, it’s not here? Can you get it here?”

Me: “We can have them ship it over here but we won’t receive it for a few days.”

Customer: “No, I need it today. This is so unacceptable. I can’t believe you people are so unaccommodating. I will never shop through you people ever again.”

Me: “Ma’am, I’m sorry to hear that, but if you order through a location, that’s the location it ships to unless specified.”

Customer: “Stupid. Your company is stupid.”

(She turned around and walked out. She did not keep her promise of never shopping again since I have had to deal with her several times since.)

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