When It Comes To Coins, They Hold No Quarter
I’m on register when a woman comes through my lane with a small order; her total is only $5 or $10. I know I am low on bills at the moment, but since we are in the middle of the evening rush and since most people pay with cards, I figure I can wait a little bit before asking for a loan from customer service. That is, until she hands me a $100.
Me: “Oh, do you have anything smaller? Or perhaps a card? I don’t have many bills right now, and I would have to give you a lot of coins.”
Customer #1: “No, I don’t have anything else. Just give me the change.”
Me: “Okay, but you will have several dollars in quarters.”
Customer #1: “Whatever.”
I carefully count out her change. She cleans me out and I end up giving her $5 or $6 dollars in quarters.
Customer #1: “What are you doing?! I don’t want any coins!”
Me: “I’m sorry, but I told you I would have to give you a lot of coins.”
Customer #1: “I don’t want the coins!”
The customer behind her decides to speak up.
Customer #2: “Then you should have listened when she said she would have to give you the coins! She told you she was low on bills, and you insisted on paying with a hundred-dollar bill.”
Customer #1: “She should have more bills!”
Customer #2: *Pulls out his wallet* “Here, I have a five. Give me $5 of the quarters and you can have this.”
They make the trade and she storms off. I page customer service immediately and say I need more cash.
Me: *To [Customer #2]* “Thank you for that.”
Customer #2: “It’s no problem. I’ll be paying with my card. And who knows, there might be a quarter I need in this pile.”
We ended up talking about our respective quarter collections while I scanned his groceries, which gave customer service time to get more cash for my till.
Question of the Week
Have you ever served a bad customer who got what they deserved?