When Is A Transaction Not A Transaction?

, , , , , , | Right | December 13, 2020

I work on the customer service desk which offers exchanges and refunds. We don’t allow any exchanges or refunds without a receipt. This customer came waltzing in, whistling loudly, as if to seem unsuspicious? This immediately makes me suspicious, and I keep an eye on him as he goes up to my coworker’s till.

Customer: “I just want to refund this, please.”

Coworker: “Okay, do you have the receipt?”

The customer rifles through his bag dramatically. I know he won’t have it, and shocker, he doesn’t.

Customer: “Can I at least exchange it?”

Coworker: “Sorry, we can’t do anything without the receipt, I’m afraid.”

The customer starts getting angry and I chime in to help explain it to him, but he doesn’t care and asks for my supervisor. The supervisor asks him what’s wrong.

Customer: “I don’t have the receipt, but I can clearly show you the transaction on my phone that says I bought from your store.” 

Supervisor: “I’m afraid we can’t accept that because it doesn’t actually show us what you bought.”

Customer: *Very angry* “Well, I know for a fact that you can search up the transaction on your computer because all computers store the information and I would know that because I’m studying computer science.”

Supervisor: “These are tills. They cannot bring up a transaction without any information about the transaction.”

Customer: “You are rude and undermining my intelligence! Who do you think you are? You think you’re better than me? I’m studying computers. You don’t even know how these tills work. I’m the guy your company calls in to fix them. I know how they work better than you do, so give me my f****** refund!”

They continue to argue for the next ten minutes, with the customer constantly repeating his argument about being an IT guy and insulting my supervisor.

Supervisor: “I have no evidence that you didn’t just pick this up off the shop floor. You have no receipt, no idea how these tills work, and no reason to be here. There will be no refund. Please leave.”

The customer continued to shout at my supervisor, who walked away, looking drained and ready to quit his job. I don’t blame him!

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