When Intelligences Cancel Out, Part 2

(I work as a cashier. At the checkout, the display on the cash back screen shows the amounts. Underneath is a large “No Cash Back” button, and below that in the corner is a small “Cancel” button.)

Me: “Your total is $25.88.”

Customer: “This will be debit.” *swipes card* “Oh, I hit the ‘Cancel’ button.”

Me: “That’s okay. You’ll need to swipe it again.”

Customer: “I don’t get why you can’t make this clearer! I don’t want cash back.”

Me: “Then you need to hit the button that says ‘No Cash Back’, not the ‘Cancel’ button.”

Customer: “That’s just dumb! Why don’t you make a button that just says ‘Cancel’ if you don’t want cash back?!”